I met a billing issue recently.
in the early of this month, your service told me that my payment could not be processed. I use autopay so I did not realize my card issue immediately. Later I replaced my card but it seems late. Your service restricted my account and charge me a late fee for first time. I have to pay the charge with my checking account. Once I paid my fee with my checking account, I received an email confirmation. I thought it was done. A week later, I found the payment did not processed, and your service charged me another 20 dollars. I asked a representative to remove the late fee and finally got a 20 dollars back. I do not live in my doom for couple months, still I pay for the monthly fee. Now you charge me late fee twice in a month and put restriction on my account. I am really upset with your service, could you help me to solve my issue, please!
(edited billing information)
I'm sorry to see the billing issues. We'll be happy to look into this. Can I have you private message your account number or account phone number to @TWC_ForumsHelp, please?