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Payment not showing up

Hello:

 

I was originally having problem with online payment for my Jan bill. 

 

So I have made a payment through a customer service rep with my bank checking account.  I was told that it would post  within 24 hours. 

 

It was on Jan 16th.  But when I logged in online today, I do not see my last payment.

 

Any fix/suggestions?

 

1 REPLY
Observer

Re: Payment not showing up

Hello @bajie113

 

We ask that you please contact us directly for support with this issue. 

 

You can contact our Social Media Care team at:


Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

Thank you for your participation in the Forums!


Regards,
Jeremiah S.
Spectrum-Social Media Customer Care
Moderator - Spectrum Community Forums