Payment not showing up



I was originally having problem with online payment for my Jan bill. 


So I have made a payment through a customer service rep with my bank checking account.  I was told that it would post  within 24 hours. 


It was on Jan 16th.  But when I logged in online today, I do not see my last payment.


Any fix/suggestions?



Re: Payment not showing up

Hello @bajie113


In order to further assist, we ask that you please private message the address for the location serviced and the name on the account to us at THIS LINK so we may further investigate this for you.


Thank you for your participation in the Forums!

Jeremiah S.
Spectrum-Social Media Customer Care
Moderator - Spectrum Community Forums