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Have you recently moved? Have you recently re-connected a former account?
Has your account number changed?
If any of those are the case you would need to re-register for the account for
access to the new account. The old account login would not be active.
If you are not able to resolve this please do contact us directly for support.
You can contact our Social Media Care team at:
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums