I would encourage you to contact us directly for assistance with this.
Have you recently moved? Have you recently re-connected a former account?
Has your account number changed?
If any of those are the case you would need to re-register for the account for
access to the new account. The old account information would not be available.
Please feel free to DM us at Forums_Help
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums