01-13-2016 06:12 AM
I live in the Kenosha, WI area, and my Internet is currently out. I've already talked with a tech and he says I'm being impacted by:
Unplanned Outage (16/3I128)CDST
That's fine and all, but this outage is not being showed in the "My Account" troubleshooting screen. He says it's been known of for 6 hours, there's no reason for it to not be visible there. The troubleshooting page is useless if it can't even show a 6-hour-old outage, please work on making this system more effective.
01-13-2016 10:22 AM
How can you look at that page if there is an outtage? Try resetting cookies/ saved pages and see if the statusses go from green to red...
01-17-2016 05:33 AM
Thank you for participating in the Forums. It is accurate to say our My Account page and MyTWC app do not
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