Newcomer

My Account shows no outages

I live in the Kenosha, WI area, and my Internet is currently out. I've already talked with a tech and he says I'm being impacted by:

 

Unplanned Outage (16/3I128)CDST

 

That's fine and all, but this outage is not being showed in the "My Account" troubleshooting screen. He says it's been known of for 6 hours, there's no reason for it to not be visible there. The troubleshooting page is useless if it can't even show a 6-hour-old outage, please work on making this system more effective.

Everyone's Tags (3)
2 REPLIES
Expert

Re: My Account shows no outages

How can you look at that page if there is an outtage? Try resetting cookies/ saved pages and see if the statusses go from green to red...

 

Lead Moderator

Re: My Account shows no outages

Thank you for participating in the Forums. It is accurate to say our My Account page and MyTWC app do not

display outages. 

 

We thank you for sharing your thoughts on this issue. We will pass that along to our developers.

 

Should you ever need assistance and wish not to call in please feel free to contact us directly: 

 

Email: TWCable.Help@twcable.com
Twitter: @TWC_Help
Facebook: https://www.facebook.com/messages/twc

Live chat via MyTWC® App
or even request a callback via the My TWC® App

 

 

Regards,
Julia R.
TWC-Social Media Customer Care
Moderator - TWC Community Forums