Established Sharer

Is having problems right now?

It is very slow and giving various errors like:
"Unknown error in the application.
Error Code: EXCPTN Reference ID: W9BD4-[deleted the rest of it]"

Or is it just me? Thank you in advance. Smiley Happy

Ant @ The Ant Farm and Ant's Quality Foraged Links
Established Sharer

Re: Is having problems right now?

I am not alone according to my forum thread.


Charter, please fix your web site account issues! Smiley Sad

Ant @ The Ant Farm and Ant's Quality Foraged Links
Lead Moderator

Re: Is having problems right now?

Web Browsers Supported by My Account

To use My Account, you'll need one of the following supported web browsers:

  • My Account (
    • Internet Explorer 11.0 and higher
    • Firefox 40 and higher
    • Safari 8 and higher
    • Chrome 45 and higher (not supported for iOS devices – iPad, iPhone, etc.)

*Note: These browsers automatically update with the latest version.

**Note: If you are using IE11.0 or higher and encounter problems with the site not working properly it may be because Compatibility View is enabled.

To turn off Compatibility View:

  1. Open Internet Explorer.
  2. Tap or click Tools, and then tap or click Compatibility View Settings.
  3. Remove and/or from the list of websites, if included.
  4. Uncheck "Display all websites in Compatibility View" checkbox.
  5. Click or tap Close.

More here: Minimum Internet browser requirements