Rookie

Cannot Log In to View my Account

When I try to log in using my credentials, I see a lot of redirects happening, but no error messaging. I purposefully use an incorrect password, and that results in an error state. 

When I reset my password, just for fun, and sign in with the new, correct password, it reloads the login page without any errors. 

 

In dev tools under Console I see: 

ad.doubleclick - ERR_BLOCKED_BY_CLIENT

insight.adsrsr - ERR_BLOCKED_BY_CLIENT

c1.rfihub - ERR_BLOCKED_BY_CLIENT

secure.leadback - - ERR_BLOCKED_BY_CLIENT

t.brand server - ERR_CONNECTION_REFUSED

pixel.sitescout - ERR_BLOCKED_BY_CLIENT Error, missing Report Suite ID in AppMeasurement initialization

 

macOS Sierra, Chrome 64

 

3 REPLIES
Community Manager

Re: Cannot Log In to View my Account

@Breezy

 

We apologize for any service issues.  There was an issue impacting some users access to the My Account portal.  That issue was resolved yesterday.  If the issue persists for you, we encourage you to contact support directly for further assistance.

 

Please contact us at: 

 

 

Spectrum-Social Media Customer Care

Rookie

Re: Cannot Log In to View my Account

Yeah I am still having the same issue. 

Newcomer

Re: Cannot Log In to View my Account

I still can't login to my accountonline.... works with the app, just not in the browser?