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Can't track data usage?

Up until a week ago I could track my data usage. For the past week I get this:  Why and how to fix??? Twitter helper JB said it would fix itself in 72 hours. They were wrong! 

Screenshot from 2018-01-21 11_07_23.png

2 REPLIES
Expert

Re: Can't track data usage?

Are you a spectrum vs. TWC legacy customer?

 Did you just get an equipment or speed upgrade?

 

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Re: Can't track data usage?

Spectrum internet. I dropped cable TV mid December. I was able to track data usage until last week until I got that screen.  Spectrum helper JB on Twitter said it would take 72 hours for it to start working again due to a  new billing period starting.  Not sure why that matters.  I was trying to solve this before calling them.   I know there's no data cap but I still like knowing my usage. Thanks for any help and replying.