Whenever I try to sign in it just recycles me right back to the sign-in screen. I've only been a customer for 3 months, and other than the time i created my account I haven't been able to log in to the website. I've tried changing my password multiple times!
This is beyond frustrating!
Solved! Go to Solution.
How utterly horrible is this website you ask? Here is an example:
I'm trying to look up my account information, I enter my ZipCode and Phone Number and get this error:
Look up your account
Please enter the ZIP code and phone number associated with your account.
However on the Spectrum Home Page when I enter my Zip Code it tells me this:
Update your zip code location:
Or refer to the links below for other Spectrum service providers.
I encourage you to contact support directly. We would be happy to
review and investigate this for you.
You will need to provide
Your account number
Your browser type (s) and version (s)
Please include the URL for the website you are having trouble with.
Are you able to login at Spectrumtv.com? Are you able to login to MyTWC application?
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
When I try to sign in to watch.spectrum.net I get this error:
We’re sorry, we’re unable to sign you in with the info you provided. Please update your password. If you need help, please call us at (855) 757-7328.Reset Your Password
I finally got someone on Live Chat and was given the answer to my issue. Whenever i would select get username it would tell me my usernam like this: XXXXXX
When in fact my login username is: XXXXX@charter.net
If the website would have told me to add the address part none of this would have happened.