01-27-2016 06:45 PM
I have two issues....
1.) Have installed the Kwikset deadbolt. Works fine. However, I created a rule to "text" me, when it is unlocked. It will not text me or email me or well....nothing.
2.) I have accidently entered my "panic" code on two seperate occassions. In both instances, I received no phone call (as the rules are set up for), no text, no message..... nothing. On a good note, the police did show up! I would have preferred to have been able to cancel their arrival if TWC IH had called me first - like they are supposed to.
For issue number 1, I have tried deleting the rule and recreating it - based on TWC IH customer service instructions. Still doesn't work.
For issue number 2, I have called in and was told that there was a "delay" in calling me..... ????? huh?!! So what if it had been a real issue?
I'm filing a formal complaint, but meanwhile, was wondering if anyone knows of any soltuions to these issues and/or if you are experiecing the same.
01-28-2016 07:44 AM
We are sorry to hear you have had so much trouble with the service and with the "rules" you have
set up in the system.
We would be happy to escalate this issue to a specialist. Have them phone you to do some testing
and try to get this sorted out.
Please contact us by clicking this link. Please do include your account number, your best contact number and your general availability for a technician to phone you and work to get this resolved.
We look forward to hearing from you.
Thank you for participating in the Forums.
Have a good rest of the day!
TWC-Social Media Customer Care
Moderator - TWC Community Forums
01-30-2016 11:18 AM
02-05-2016 08:43 AM
When my system was installed, my tech told me that the "panic" code will not signal a call from TW, but will result in the police being directly dispatched.
03-01-2016 01:06 PM