06-29-2017 01:39 PM
A week or so ago, my touchscreen started to delete apps. Specifically the photo app and Radio app. I also noticed the weather app is no longer there and only the Weather Channel app is available.
06-30-2017 07:50 AM - last edited on 06-30-2017 08:24 AM by James_M
Yep - the same stupidity (disappearing apps) happened on my device yesterday. I didn't really use anything (non-security-related) other than the AccuWeather app, but I can see others missing the photo capability, and / or the radio application.
I installed the Weather Channel app, and it sucks bigtime, compared to the AW offering. AW had everything on one screen (current conditions, plus a 5-day forecast), and a tab for looking at the radar (it was one quick click away). The WC app makes you click a tiny (as far as the screensize of the Intelligent Home device) icon, and then click again to choose current conditions / 5 day / radar... and forcing people into an unneccesary clickfest !
06-30-2017 08:20 AM
For assistance with this issue, please contact Intelligent Home Support directly at 1-855-892-4444.
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07-06-2017 11:53 AM
So is somebody going to acctually help me re-install these apps? Or are they just going to tell me they no longer support them?
07-08-2017 04:18 PM
I've also noticed this. I used to use the Accuweather app as my screensaver. I tried to do this with the Weatherchannel app and it doesn't work the same way. Now I am stuck with a clock as the screen saver. Way to move backwards Spectrum!
07-18-2017 03:14 AM
I was able to reinstall weather app from my intelligent home acct, but, its not the same and i really miss the radio and photos apps....seems they arent available, i will be calling them today....will let you know what I find out.
08-02-2017 10:51 AM
Our. System was updated yesterday and removed the extra weather screen and couple others we didn't use. We relied on the weather app screen. When I called Spectrum I was told they were no longer supporting the 3rd party application because they weren't receiving updates from them... so it was removed!! Bummer! No advance warning given that I know of. So I asked if that would be changing the price and of course he said no. We werent being charged for it.
So much for progress!