Call them up and have them fix it! You're paying too much for a system that doesn't work properly.
Good luck getting wireless camera's to work a distance from the router....
I apologize for the frustration you have encountered with your Time Warner Cable service. Intelligent Home is a specialized service and we do not have access to their tools.
For assistance, I would suggest that you contact them directly at 1-855-892-4444.
Thank you for your participation in the Forums!
TWC-Social Media Customer Care