03-06-2017 11:22 AM
The current rate offer to new subscribers make long time customers feel ripped off for our long loyalty to TWC and now Spectrum. Please make the same offer available to current customers.
03-06-2017 11:32 AM
Just had a conversation with a "customer resolution" representative regarding this issue.....was told by her that Spectrum bought TWC because TWC wasn't profitable with giving existing customer the same $89.99 package they offer "new" customers. The price the customer resolution rep gave me was $10.00 more than the price the first person I spoke with quoted me. I told the customer service rep that I would take a couple days to check other providers in my area to see what they offer. I was then told that if I wanted to discontinue my service that I would need to take all my equipment back to my local TWC office. Guess Spectrum doesn't mind losing good customers......
03-06-2017 01:44 PM
That's the unbelievable part. It's like management just doesn't care, and it's as if CSRs have been instructed just to immediately tell customers how to cancel if they question their price. I just don't get it.
03-06-2017 04:24 PM
There is no more triple play, if you switch to Spectrum.
As for cancelling, wait 3 months then you're a new customer and get the intro rates for a year.
03-06-2017 04:46 PM
it's as if CSRs have been instructed just to immediately tell customers how to cancel if they question their price.
This is a measured gamble. In the majority of their markets, they are the only choice for high-speed Internet service. They are gambling that most customers want their "one stop shopping" for TV and Internet, so customers will stick with Spectrum/TWC and pick one of the available packages.
03-07-2017 07:32 AM
Thank you all for your feedback on the Spectrum product and pricing.
@MsRaye is not correct in that we do offer Spectrum Triple Play packages.
If anyone should have any questions about product availability in your
area we encourage you to call and speak with a specialist. They can
be reached at 1-800-892-4357.
Thank you for participating in the Forums.
Have a good rest of the day!
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
03-07-2017 11:22 AM
I was told by a customer rep that "new" packages would be available in Feb.....then, was told it would be March by another rep.......yesterday, a customer resolution specialist said March 14th....so, what is the deal? Why are 3 different reps giving different answers when you call? Why don't you treat existing customers as well as "new" customers......you entice "new" customers with introductory packages. After a year, you jack the prices up tremendously....why not be fair with existing customers and give them a break for having maintained service with you for years? Existing customers get the short end of the stick!!!!
03-07-2017 01:32 PM - edited 03-07-2017 01:34 PM
I was told by a customer rep that "new" packages would be available in Feb.....then, was told it would be March by another rep.......yesterday, a customer resolution specialist said March 14th....so, what is the deal?
I’ve heard the same spill since December. Every month they delay it another month and they’re now saying mid-April. They don’t want to switch because they’re reaping windfall profits from many TWC customers who they are refusing to switch to new bundles and forcing them to pay astronomical retail rates.
Plus where is this oddball logic coming from that TWC customers weren’t paying enough? How much agreement other than with Charter employees are you going to find on that? Has anybody ever accused the cable industry as a whole or one singular cable company of just having to darn low a rates? Are you trying to convince us that Charter customers didn’t have bundles and discounts before the merger and they enjoyed paying some astronomical retail rates? Plus don’t surface some nonsensical argument about paying high retail rates when you like many companies had to cut prices to stay in business. Pricing depends on the market area plus many other things not on some Hollywood area where you found you could charge outlandish rates without customer blowback.
Personally I’ve found my cable rates now exceed my electric, gas, and water bills combined. Why, because you can self-regulate those charges. If I’m not watching TV, using the Internet, or talking on the phone twelve hours a day can I lower my bills? No, No, No. Plus arguing a convenience aspect falters when you’re trying to establish a monopoly to charge high rates. I’ve never seen such faulty reasoning, arrogance and contempt for old customers, or such rudeness from employees as I’ve seen from Charter .
03-14-2017 10:04 PM
03-22-2017 01:09 PM - last edited on 03-22-2017 01:31 PM by James_M
They have a commercial in my area for each service at $30 a month so you would think you can get it at $90. But oh no my bill is $140+ fees . This is why so many are cutting the cord. To many lies