Newcomer

Too many steps to record a show!

Prior to the take over, all we had to do was find a program, select and tape. Now we choose the program, select record, confirm we have selected to record, then respond "Yes" if we want to record, wondering why the extra step?

 

Prior to take over all we had to do was select program to be deleted, now we have to choose the programs even if there is only one recorded, select "delete all programs", then hit "delete all programs", again why the extra steps???

4 REPLIES
Valued Contributor

Re: Too many steps to record a show!

Right or wrong, it seems to prevent a user from making a mistake such as recording the wrong program, time slot, etc. or deleting a recording that one really wanted to keep. Such mistakes can cause such self ire that would precipitate account cancellations. 

 

Only a 2 cent guess either way.

Lead Moderator

Re: Too many steps to record a show!

Thank you for your feedback on our new guide. 

 

We do appreciate the time  you have taken to come and share your thoughts on these items.

 

 

Thank you for participating in the Forums.
Have a good rest of the day!

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums

Newcomer

Re: Too many steps to record a show!

Based on the concern posted by zap6823 regarding too many steps to record, I have the same concern. When and how will this be addressed and fixed?
Lead Moderator

Re: Too many steps to record a show!

@ConPri  Thank you for sharing your thoughts on this. I cannot tell you when, or if,

the process for recording will be changed. We do appreciate your feedback and 

will pass this along to our developers. 

 


Thank you for participating in the Forums.
Have a good rest of the day!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums