unavaible at this time

this is  a on going problem not being able to watch channels when i want because they are unavailable at this time.  i have tried  for thirty minute to watch a movie and still cannt get the channel.  very poor service forwhat i pay you.

 

2 REPLIES
Trusted Helper

Re: unavaible at this time


Barnett1976 wrote:

this is  a on going problem not being able to watch channels when i want because they are unavailable at this time.  i have tried  for thirty minute to watch a movie and still cannt get the channel.  very poor service forwhat i pay you.

  

Channel unavailable" messages, assuming you are referring to the cable box, which occur repeatedly, usually mean poor signals from the main drop line outside the home or relay problems with the server.  You need to contact Spectrum for a signal and drop line test.  Avoid resetting your boxes or any other equipment for at least six hours before your appointment.  Box resets will rest the error codes and the tech needs to see them.  Rarely is this a box issue.  Tune to the channel that is most problematic when the tech is there to take a signal reading.  Your drop line may need to be replaced.  The junction box on your street should also be checked.  If you have signal splitters, remove them, as they can reduce signal quality by 50% or more.

 

Satch

Expert

Re: unavaible at this time

You have a signal level issue probably due to open splitter ports and too many splitters inline or water damaged/chewed up outside line or corrosion... Call out TWC, it can't be fixed over the phone...