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TBS poor picture

TBS on set top box is pixellating all the time. Nearly unwatchable for over a month now. No other channels have this problem. Have tried resetting the box many times.
2 REPLIES
Expert

Re: TBS poor picture

Call TWC out.

 

Spectrum Employee

Re: TBS poor picture

[ Edited ]

Pixellation is "errored seconds" for digital TV and is pretty much always a signal quality issue: ingress leak caused noise (usually affect internet upstream and not TV though) , maintenance issue , or just weak signal power levels (could be the MHz frequency TBS is on is too weak in dBmV signal power).

Create a TC (troublecall) appointment for this, for "picture quality" as the problem/reason.

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