Observer

Some channels Pixelated

Only some of my channels are pixelated. It happens to the same channels on the DVR and on Tv's connected to digital adapters. Of note, Fox News. Rebooting a dvr is not a solution when it occurs on all tv's and the same channels.
2 REPLIES
Community Manager

Re: Some channels Pixelated

@ktchristie

 

It sounds as if you may have a signal issue.   We encourage you to contact support directly for further assistance.

 

Please contact us at: 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

James M. 
Spectrum-Social Media Customer Care

Expert

Re: Some channels Pixelated

You have a signal level issue, probably outside lines/ splitters or storm/ rodent damage.

 Verify all connections are tight, Call TTWC and get a tech out... This cannot be fixed over the phone, it's a physical problem.