Observer

Re: Please bring clarity to my expectations


@Satchwrote:

@WizeGuyDezignzwrote:

Thank you for the response @Satch!!

 

I'm at work right now, so I will answer as much as I can until I get home. Below are my responses to your questions:

 

1.) How old is each set?  A set's half-life is determined when the brightness level goes down to about 50% of when it was new.  This does not mean that a set will stop working.  Half life range begins about 9 to 11 years in or somewhere between 60000, to 1000,000 hours.

 

The living room TV where I have the DVR is only 2 months old. So it's as new as it can get and shouldn't be the issue. It's the 65" Sony X930E. The bedroom TV where I have the HD box is about 5 or 6 years old I believe. An LG LCD.

 

2.) Are you using an HDMI cable?  How old is that cable?  Have you tried a brand new fresh HDMI cable?  This can make a difference?

 

Funny you ask ... I just replaced all of my HDMI cables with HDMI certified ones from Monoprice.

 

3.) What stations are the worst picture-wise?  Make a list.  You mentioned pixilation or break up.  That is almost always a signal problem and not a TV or a box problem.  Are the stations bad all the time?  Or does the station get worse during the day, or during the night?

 

I will gather a list of stations that look the worst to me this weekend. Off the top of my head SYFY doesn't look very good to me. It looks pretty bad all of the time for me. As for time of day, it seems like any time of day. I also want to be clear that I'm not getting freezing or total break up of pixels where there are gaps in the picture. For me it's just mostly overall picture quality isn't very clean.

 

4.) Where are you located?  City? State? and Zip?  Do you know neighbors with Spectrum TV services?  If their reception is also bad, it has nothing to do with your set or hook up.  It's a problem in your node.  Get them to call in to report the issue!  If six or more people call in to report the same issue, in the same area.  Spectrum sends out an auto dispatcher team.

 

I am in San Diego, CA zip code 92110. Our condo building is very small, only 23 units. Believe it or not, I don't really know many of my neighbors. I'm sure at least some of them have Spectrum, but I don't know for sure. Not sure I want to start stopping people to ask or not haha.

 

5.) Does a different model cable box produce the same results?

 

My DVR is made by Humax model number 201-H. The HD cable box in the bedroom is a Cisco box, but I don't know the model number off the top of my head.

 

I hope this helps a bit and I will definitely do more digging around and tinkering this weekend.

 

Thanks!


Nice follow up!

 

Our community will keep researching!  I wonder if there is some wiring in your Condo that is not quite right?  I mean good enough where an average person or one who doesn't care  won't see a picture quality difference, but those who do care see a difference?  Another question that I have is, are your Spectrum services included in your Condo Fees, or do you have to pay extra for Spectrum services on your own?

 

The reason I ask this is, let's suppose that Spectrum finds out this is some outside wiring.  I wonder if Condo Management would allow them to discontinue everyone's service to replace the wiring?  I would guess that it is Spectrum's equipment and service so they can do what they want.  But if you, and everyone else in the complex subscribes to Spectrum on their own, than maybe you would have more control over what they could do.  Just throwing out ideas here.  Apartments and Condos vs. single family residence can make a difference in how services are maintained and quality of service.

 

Forum mods, what do you think about the users situation, here?

 

Satch


It's very possible that other people don't care. I get very OCD about things like this lol. As I've said in previous posts, it very well can be normal for Spectrum cable, I'm not positive.

 

At our condo complex, everyone gets services on their own. So my Spectrum account is just mine alone. We used to have AT&T U-Verse before this.

 

Thanks again for all of the fantastic help!

Trusted Helper

Re: Please bring clarity to my expectations


@WizeGuyDezignzwrote:

@Satchwrote:

@WizeGuyDezignzwrote:

Thank you for the response @Satch!!

 

I'm at work right now, so I will answer as much as I can until I get home. Below are my responses to your questions:

 

1.) How old is each set?  A set's half-life is determined when the brightness level goes down to about 50% of when it was new.  This does not mean that a set will stop working.  Half life range begins about 9 to 11 years in or somewhere between 60000, to 1000,000 hours.

 

The living room TV where I have the DVR is only 2 months old. So it's as new as it can get and shouldn't be the issue. It's the 65" Sony X930E. The bedroom TV where I have the HD box is about 5 or 6 years old I believe. An LG LCD.

 

2.) Are you using an HDMI cable?  How old is that cable?  Have you tried a brand new fresh HDMI cable?  This can make a difference?

 

Funny you ask ... I just replaced all of my HDMI cables with HDMI certified ones from Monoprice.

 

3.) What stations are the worst picture-wise?  Make a list.  You mentioned pixilation or break up.  That is almost always a signal problem and not a TV or a box problem.  Are the stations bad all the time?  Or does the station get worse during the day, or during the night?

 

I will gather a list of stations that look the worst to me this weekend. Off the top of my head SYFY doesn't look very good to me. It looks pretty bad all of the time for me. As for time of day, it seems like any time of day. I also want to be clear that I'm not getting freezing or total break up of pixels where there are gaps in the picture. For me it's just mostly overall picture quality isn't very clean.

 

4.) Where are you located?  City? State? and Zip?  Do you know neighbors with Spectrum TV services?  If their reception is also bad, it has nothing to do with your set or hook up.  It's a problem in your node.  Get them to call in to report the issue!  If six or more people call in to report the same issue, in the same area.  Spectrum sends out an auto dispatcher team.

 

I am in San Diego, CA zip code 92110. Our condo building is very small, only 23 units. Believe it or not, I don't really know many of my neighbors. I'm sure at least some of them have Spectrum, but I don't know for sure. Not sure I want to start stopping people to ask or not haha.

 

5.) Does a different model cable box produce the same results?

 

My DVR is made by Humax model number 201-H. The HD cable box in the bedroom is a Cisco box, but I don't know the model number off the top of my head.

 

I hope this helps a bit and I will definitely do more digging around and tinkering this weekend.

 

Thanks!


Nice follow up!

 

Our community will keep researching!  I wonder if there is some wiring in your Condo that is not quite right?  I mean good enough where an average person or one who doesn't care  won't see a picture quality difference, but those who do care see a difference?  Another question that I have is, are your Spectrum services included in your Condo Fees, or do you have to pay extra for Spectrum services on your own?

 

The reason I ask this is, let's suppose that Spectrum finds out this is some outside wiring.  I wonder if Condo Management would allow them to discontinue everyone's service to replace the wiring?  I would guess that it is Spectrum's equipment and service so they can do what they want.  But if you, and everyone else in the complex subscribes to Spectrum on their own, than maybe you would have more control over what they could do.  Just throwing out ideas here.  Apartments and Condos vs. single family residence can make a difference in how services are maintained and quality of service.

 

Forum mods, what do you think about the users situation, here?

 

Satch


It's very possible that other people don't care. I get very OCD about things like this lol. As I've said in previous posts, it very well can be normal for Spectrum cable, I'm not positive.

 

At our condo complex, everyone gets services on their own. So my Spectrum account is just mine alone. We used to have AT&T U-Verse before this.

 

Thanks again for all of the fantastic help!


That is good that you get your own service,

 

Looking forward to your responses about the problematic channels, and remember to note if they are always bad or if this varies by time of day, and how often?  I am leaning towards an issue with the wiring, drop  line, or trap in your condo that's just a little bit out of proper range.  Also, do you have Spectrum Voice (Phone) Service and/or Spectrum Internet?  If so, how are those working?

 

Satch

Proven Sharer

Re: Please bring clarity to my expectations

I'm leaning towards this being normal MPEG2 or MPEG 4 compression issues, but still could be a signal issue. When you can, try to post the modem's signal levels and the DVR as well on specific channels that you notice the problem. I was hoping someone here would know how to access the diagnostic screen on the DVR boxes. 

Trusted Helper

Re: Please bring clarity to my expectations


@reds91185wrote:

I'm leaning towards this being normal MPEG2 or MPEG 4 compression issues, but still could be a signal issue. When you can, try to post the modem's signal levels and the DVR as well on specific channels that you notice the problem. I was hoping someone here would know how to access the diagnostic screen on the DVR boxes. 


Sup Reds?

 

I am npt sure on this with the latest software update to Navigator ("The Guide) But in Settings (Press Settings) on the remote and there was, (might still be) a Diagnostic Setting Screen for the boxes.  I recall there were two options from which to select on those screens.

 

Unfortunately, I don't have the background for reading those Diagnostic Settings.  I don't even know if there are still there with this update.  This was a change offered in ODN 8.0.  Than, Spectrum pushed out an update in late March/earch April.

 

Satch

Trusted Helper

Re: Please bring clarity to my expectations


@Satchwrote:

@reds91185wrote:

I'm leaning towards this being normal MPEG2 or MPEG 4 compression issues, but still could be a signal issue. When you can, try to post the modem's signal levels and the DVR as well on specific channels that you notice the problem. I was hoping someone here would know how to access the diagnostic screen on the DVR boxes. 


Sup Reds?

 

I am npt sure on this with the latest software update to Navigator ("The Guide) But in Settings (Press Settings) on the remote and there was, (might still be) a Diagnostic Setting Screen for the boxes.  I recall there were two options from which to select on those screens.

 

Unfortunately, I don't have the background for reading those Diagnostic Settings.  I don't even know if there are still there with this update.  This was a change offered in ODN 8.0.  Than, Spectrum pushed out an update in late March/earch April.

 

Satch


Hey Reds,

 

I checked this last night.  The Diagnostic Screen setting is still there in Navigator ("The Guide" ) ODN 8.0.  Press Settings on Remote.  I have never used nor entered this screen.  Maybe it could provide help if the OP is still having issues?  Not sure.

 

Satch