Rob
Contributor

Macro blocking

So I've decided that I have had enough of the picture tiling, sound missing, and picture freezing. I've done the "dance" of disconnect coax, unplug box, reconnect both ,wait for reboot to finish too many times so TWC "scheduled" a technician to come and troubleshoot tomorrow. My modem ,a Netgear CM600 has solid signals with 0 corrected/ 0 uncorrected and nothing in the log files since Rebooting yesterday. What do I need to make sure the technician looks at when (if) they arrive to work? Cables are RG6 quad shield coax, cat6 Ethernet and Cinnamon Audio quest HDMI cables.
2 REPLIES
Expert

Re: Macro blocking

[ Edited ]

Do not reset the modem, copy and paste the signal level and error log pages as well as a CMD level tracert to google.com. and your zip code

 Then describe where the modem is in relation to the box splitter wise.

 Then on the remote, hold in select for 10 seconds then hit the up arrow while on a bad channel.

 What are the IB and OOB levels?  inband= Program video, Out Of Band is the cable modems tx and rx levels.. if on a 2 way splitter they should be close to your data modems levels.

What is the IB s/n? are the correction bits jumping more than a couple a minute?

 

 

 Need this before the tech get's there, I believe you have a coaxial issue.

"Perfect" is how TWC describes "sorta works"

 

Something got worst  last week in some areas.

 

Rob
Contributor

Re: Macro blocking

Hi MsRaye

here are the modem files(Lots of errors since they remotely rebooted my modem):

 
 
Apply               Cancel     
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel555000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeOverride MDDIPv6 only
 
<tabindex=-1>Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2565555000000 Hz-0.9 dBmV40.2 dB468378
2LockedQAM2561531000000 Hz0.1 dBmV41.1 dB23645
3LockedQAM2562537000000 Hz-0.2 dBmV40.6 dB31782
4LockedQAM2563543000000 Hz-0.4 dBmV40.5 dB25845
5LockedQAM2564549000000 Hz-0.7 dBmV40.4 dB24244
6LockedQAM2566561000000 Hz-0.7 dBmV40.2 dB21161
7LockedQAM2567567000000 Hz-0.9 dBmV40.2 dB43161
8LockedQAM2568573000000 Hz-0.7 dBmV40.2 dB21241
9LockedQAM2569579000000 Hz-0.9 dBmV40.3 dB370119
10LockedQAM25610585000000 Hz-0.9 dBmV40.2 dB298111
11LockedQAM25611591000000 Hz-0.8 dBmV40.3 dB413148
12LockedQAM25612597000000 Hz-0.9 dBmV40.2 dB22353
13LockedQAM25613603000000 Hz-0.9 dBmV40.1 dB23963
14LockedQAM25614609000000 Hz-1.0 dBmV40.2 dB24747
15LockedQAM25615615000000 Hz-1.1 dBmV40.0 dB21572
16LockedQAM25616621000000 Hz-1.0 dBmV40.0 dB359151
 
<tabindex=-1>Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA345120 Ksym/sec24200000 Hz35.8 dBmV
2LockedTDMA332560 Ksym/sec19400000 Hz38.3 dBmV
3LockedATDMA355120 Ksym/sec30600000 Hz37.0 dBmV
4LockedATDMA362560 Ksym/sec37000000 Hz40.8 dBmV
 

Current System Time: Mon Jan 23 09:49:23 2017

Event log:

TimePriorityDescription
2017-01-22, 07:02:09Critical (3)Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=dc:ef:09:8c:75:70;CMTS-MAC=00:01:5c:89:86:4a;CM-QOS=1.1;CM-VER=3.0;
2017-01-21, 12:09:53Critical (3)Resetting the cable modem due to docsDevResetNow
Time Not EstablishedError (4)Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=dc:ef:09:8c:75:70;CMTS-MAC=00:01:5c:89:86:4a;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedError (4)Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=dc:ef:09:8c:75:70;CMTS-MAC=00:01:5c:89:86:4a;CM-QOS=1.1;CM-VER=3.0;
Time Not EstablishedWarning (5)ToD request sent - No Response received;CM-MAC=dc:ef:09:8c:75:70;CMTS-MAC=00:01:5c:89:86:4a;CM-QOS=1.0;CM-VER=3.0;
Time Not EstablishedNotice (6)Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out;CM-MAC=dc:ef:09:8c:75:70;CMTS-MAC=00:01:5c:89:86:4a;CM-QOS=1.0;CM-VER=3.0;

And Tracert to Google.com:

Microsoft Windows [Version 10.0.14393]

(c) 2016 Microsoft Corporation. All rights reserved.

 

C:\Users\Barrett>tracert google.com

 

Tracing route to google.com [2607:f8b0:4009:800::200e]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  2604:6000:1014:a00a:c256:27ff:fece:d5d6

  2    11 ms     9 ms     9 ms  2604:6000:70a:52::1

  3     *        *        *     Request timed out.

  4     *        *        *     Request timed out.

  5     *        *        *     Request timed out.

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

Couldn't get the select/arrow up to work..kept getting restart of program.

TWC is supposed to come at 2:00pm - 3:00pm today