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Hallmark Channel problems

I keep getting a black screen then pixelation when watching the Hallmark Channel. This is the only channel with the problem and it happens in both my TVs. It's very hard to watch a complete program.
3 REPLIES
Trusted Helper

Re: Hallmark Channel problems

[ Edited ]

Catmama wrote:
I keep getting a black screen then pixelation when watching the Hallmark Channel. This is the only channel with the problem and it happens in both my TVs. It's very hard to watch a complete program.

Hi Catmama ,

Reboot your box.  If the issue comes back, you will need to set up a service call for a signal and drop line test.  When the tech is at your home, tune to Hallmark Channel so he can take a reading of the signals on that channel.

 

Satch

Spectrum Employee

Re: Hallmark Channel problems

when you reboot your box be sure to unplug the cable cord going from the wall to your box. unscrew the cord at your cable box. 

Lead Moderator

Re: Hallmark Channel problems

Generally unplugging the coaxial cable is not necessary with cable box reboots.

We would suggest checking that those connections are very tight. Both at the 

cable box and the other end, be that a splitter or a coaxial wall outlet.

 

That should always be step one. Are the connections tight?  If they are not

this is more than likely the issue. If everything is tight and there does not appear

to be damage to the cable, you see not tight bends in the cable, and a powercycle

of the box does not resolve the issue an appointment would be advised.

 

 

Thank you for participating in the Forums.
Have a good rest of the day!

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums