09-27-2016 11:08 AM
Solved! Go to Solution.
09-27-2016 11:17 AM - edited 09-27-2016 11:17 AM
I keep getting a black screen then pixelation when watching the Hallmark Channel. This is the only channel with the problem and it happens in both my TVs. It's very hard to watch a complete program.
Hi Catmama ,
Reboot your box. If the issue comes back, you will need to set up a service call for a signal and drop line test. When the tech is at your home, tune to Hallmark Channel so he can take a reading of the signals on that channel.
11-19-2016 02:33 PM
when you reboot your box be sure to unplug the cable cord going from the wall to your box. unscrew the cord at your cable box.
11-20-2016 06:36 AM
Generally unplugging the coaxial cable is not necessary with cable box reboots.
We would suggest checking that those connections are very tight. Both at the
cable box and the other end, be that a splitter or a coaxial wall outlet.
That should always be step one. Are the connections tight? If they are not
this is more than likely the issue. If everything is tight and there does not appear
to be damage to the cable, you see not tight bends in the cable, and a powercycle
of the box does not resolve the issue an appointment would be advised.
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