Newcomer

Flickering channels

Freeform has the most flickering/flashing but other channels are doing it on occasion as well (Hallmark last night).  We have no cable box as it is all provided by the apartment complex we live in.  What could be causing this and how can we fix it?  We have no issues when using the blu-ray player or streaming media so I'm confident it isn't the TV itself.  

3 REPLIES
Expert

Re: Flickering channels

[ Edited ]

how are you changing channels?

 how many apartments and how many channels are available?

 

Trusted Helper

Re: Flickering channels


alefeber wrote:

Freeform has the most flickering/flashing but other channels are doing it on occasion as well (Hallmark last night).  We have no cable box as it is all provided by the apartment complex we live in.  What could be causing this and how can we fix it?  We have no issues when using the blu-ray player or streaming media so I'm confident it isn't the TV itself.  


Hello,

 

Flickering channels and pixilation are often the result of outdated wiring or a bad drop-line outside corroded over time.  You will need to set up a service call to TWC-Spectrum for a signal and drop-line test.  As this is an apartment complex, also have TWC put in the work order that the tech should check the main junction box providing cable service to your apartment.  This junction box may need to be replaced if a drop-line replacement does not solve the issue.

 

You can also avoid calling in for service by requesting a signal, drop-line, and junction box check by sending your name, phone#, and account # to @TWC_ForumsHelp in the form of a private message.  You need a tech on site to check your wiring, lines, and junction box.  There is something in the home or outside the home (or both) causing these issues.  Let us know how this goes!

 

Tip: Begin by tuning to the Freeform and Hallmark Channels when the tech is there so he can take a signal reading and work from that point.  Let the tech know as well if these problems occur randomly, or more often during a specific time of day or night.

 

Satch

Expert

Re: Flickering channels

This may not be a TWC system he has.