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Phone2go unable to login

[ Edited ]

I changed my user id when i moved last month. Since then, i am unable to login to PHONE2GO from my iphone using either ids.  

When I try login using new id, it says 'this phone is already registed with my "OLD ID"

When I try login using old id, it says deactivated.  

 

I have spoken to several TWC agents through chat but none of them are able to find a resolution. I have done everything from deleting the app and reinstalling it, switching the phone off and on multiple times.

 

Can someone please help?

 

 

2 REPLIES
Lead Moderator

Re: Phone2go unable to login

We would be happy to look into this for you.

If you will please contact us directly at TWC_ForumsHelp with your 

account number and your user IDs we can get started. 

 

Regards,
Julia R.
^TWC-Social Media Customer Care
Lead Moderator-Community Forums

Re: Phone2go unable to login

I have exact same problem. Customer service can't resolve the issue