Re: PHONE 2 GO : cant make calls with iOS 9.3.5 on tmobile network

Alas. I upgraded to iOS 10, and it did not help Smiley Sad 

Lead Moderator

Re: PHONE 2 GO : cant make calls with iOS 9.3.5 on tmobile network

@avishek @rise_above_74  We have escalated this to our specialists and have

not yet heard back. 

 

We will post back here when we have any news or are in need of further information.

 

I do apologize for the inconvenience this has caused!

 

Regards,
Julia R.
Social Media Customer Care
Moderator-Community Forums

 

 

Re: PHONE 2 GO : cant make calls with iOS 9.3.5 on tmobile network

Julia, since I cannot make any phone calls when I'm on cellular network for more than a week I would like to see a credit on my account.

Also, when will TWC release a new version of the app that is compatible with iOS 10?

Re: PHONE 2 GO : cant make calls with iOS 9.3.5 on tmobile network

I also made sure the issue is not with my phone. I tried installing the phone 2 go app on a friends phone who is also with Tmobile. I see the same issue on his phone too. When I call someone I hear a beep and then the call disconnects.
Community Manager

Re: PHONE 2 GO : cant make calls with iOS 9.3.5 on tmobile network

[ Edited ]

 

 
 
 

Re: PHONE 2 GO : cant make calls with iOS 9.3.5 on tmobile network

James,

Thanks for responding. I have already done all that. Unfortunately, it did not help.

Re: PHONE 2 GO : cant make calls with iOS 9.3.5 on tmobile network

[ Edited ]

I have been waiting for a call back from Tier 3 or someone from the Phone 2 go team. I think it is a common courtesy to call the customer to call periodically even if you have not made any progress.....in stead of leaving them in the dark.

 

 

Newcomer

Re: PHONE 2 GO : cant make calls with iOS 9.3.5 on tmobile network

[ Edited ]

I have same problem from last week. I am using iPhone 6 iOS 9.3.5. I called to TWC customer support 3-4 times but no luck. 

Newcomer

Re: Phone 2 go app - cant make calls with iOS 9.3.5 on tmobile network

I was hoping they would have an answer because I have the same problem. 

Re: Phone 2 go app - cant make calls with iOS 9.3.5 on tmobile network

Well, its good to know that I am not the only one having this problem. TWC did call me yesterday and gathered some logs from my phone 2 go app. Waiting on a resolution