Moderator

Re: Phone 2 Go App Stopped working

[ Edited ]

We are aware of the Phone2Go app issues and are working to restore as soon as possible.  Our sincere apologies for any inconvenience this has caused.

 

We are working hard to get this issue resolved. We understand how important this application is for our customers and will have this up and running again as soon as possible.

 

Thank you for your participation in the Forums!

 

Regards,
Jeremiah S.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Check out the community guidelines here
Observer

Re: Phone 2 Go App Stopped working

Sent PM. Also having issues.
Observer

Re: Phone 2 Go App Stopped working

By the way the app has always been inconsistent in performance. It has always failed to work every time I have been out of the area and needed access to the feature I paid for. This leads me to incurring charges with another provider I'm forced to use due to these technical issues. We need you to fix this problem ASAP.
Rookie

Re: Phone 2 Go App Stopped working

Same here
Moderator

Re: Phone 2 Go App Stopped working

Examples are no longer needed.  We appreciate the information provided thus far.  We are working to have this addressed and resolved as soon as possible.  Thank you for your continued patience.

 

Regards,
Jeremiah S.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Check out the community guidelines here
Observer

Re: Phone 2 Go App Stopped working

Problem is still there. 

 

Do you have any ETA when it will be fixed?

Newcomer

Re: Phone 2 Go App Stopped working

Can you escalate this issue. We need this fixed ASAP
RS1
Rookie

Re: Phone 2 Go App Stopped working

7/13

Same issue operation has failed please try again 

 

have been trying for several days need help thanks

Rookie

Re: Phone 2 Go App Stopped working

Even i am facing this issue since 3-4 days , had a chat with customer care and they have NO CLUE by when will it be fixed . And they dont have any ETA . 

 

I am surprised how does a big organization doesnt follow process and has no clue on expected resultion time ! 

Newcomer

Re: Phone 2 Go App Stopped working

sent pm same issue as above