Posts: 1


During registration you are asked to enter your customer code from your bill. I haven't received a bill yet, how can I proceed?

TWC Employee
Posts: 110

Re: MY TWC APP ???

[ Edited ]

You should be able to call and ask for it.


If you have TWC phone you'll likely need to be transferred to a different department, but if you don't the rep can probably give it to you.  (that's how it works where I live in Ohio).

TWC Employee
Posts: 6

Re: MY TWC APP ???

hi, to get your code prior to receiving your first bill, you will need to call time warner cable and ask to talk to a DIG(digital Identity group) representative, after verification of your acct, they will be able to provide you with the customer code that is needed to complete registration
Michael Blais
Level 3 Technical Support
New England Division
Posts: 18

Re: MY TWC APP ???

[ Edited ]

Hi again,

An alternative:

If you don’t have access to your bill to obtain your Customer Code, you can request your Customer Code by contacting TWC at 1-800-TWC-HELP (1-800-892-4357) and using the keyword "Customer Code". If you have Home Phone service, you can also call 611 directly to request further assistance.

Ref. :


Smiley Happy

TWC Employee
Posts: 3

Re: MY TWC APP ???

Excellent Surreal!  The key is if you have Digital Phone Service with us.  If you do not, simple account verification will allow the care agent to provide the Customer Code.  If Digital Phone Service is present on the account, the Digital Information Support (DIS) Team will need to complete verification with the customer by contacting them, on their TWC Digital Phone in order to provide the account holder with their Customer Code.


Smiley Very Happy