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Community Manager

Login issues with the Forums- Sunday, 9/11/16

Good morning--

 

As you may know, there was technical issue this past weekend that resulted in several members showing as banned when they attempted to log in.  I know this caused some understandable confusion. We were able to identify the problem and have taken steps to ensure that it does not happen again.  

 

We value the feedback, contributions, and support from our Community members, and I want to personally apologize for the concern this issue caused.  

 

If you have further questions, feel free to send me a PM!

 

Thanks!

 

TWC-PhilB
Community Manager
Time Warner Cable