Participant

IPHONE and MY SPECTRUM APP PROBLEMS!!!!!

Someone needs to fix this problem already.  Its been over a month and I still can't log into the My Spectrum APP!  Everything was working good when it was My TWC APP...............SMH........Running app on my Iphone X and this is the message I get everytime:

 

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2 REPLIES
Proven Sharer

Re: IPHONE and MY SPECTRUM APP PROBLEMS!!!!!

The Spectrum APP for viewing video programming only works when you are on your home LAN.  It will NOT work when you are outside your home.

 

"TV Anywhere*" means anywhere in your home on your home LAN...  Not LTE 4G..

 

You need to:

1.  Be a Spectrum video subscriber.

2.  Be a Spectrum internet subscriber.

3.  Be connected to the modem / router that is associated with the account.

 

You can't even have internet in two homes, video in one, and use the APP in the "other" home that only has internet.

Helper

Re: IPHONE and MY SPECTRUM APP PROBLEMS!!!!!

My TWC and My Spectrum apps are for account management while the Spectrum TV app is what @dstoffa is referring to. 

 

As far as I know, the My Spectrum app is not currently used for customers in former TWC areas. You should be using the My TWC app.