Observer

Re: where oh where has the link for live chat gone?

why hide the link in the first place?
the virt. asst. is worthless when it comes to needing to do  something aside from ask questions.

Lead Moderator

Re: where oh where has the link for live chat gone?

The link is not hidden.

 

In the screen shot it does not look like you are logged in at Spectrum.net. 

 

In most cases the answers to the questions can be found through our self help links, videos or through the virtual agent. 

 

In cases where self help and questioning the virtual agent are not enough the 

customer will be provided the link to the chat team. 

 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

 

 

Re: where oh where has the link for live chat gone?

I posted this previously but in case you didn't see it, try typing that doesn't answer my question. 

Observer

Re: where oh where has the link for live chat gone?

logged in or not it does the same thing.

Observer

Re: where oh where has the link for live chat gone?

tmpsp.jpg

ant
Established Sharer

Re: where oh where has the link for live chat gone?


Hmm, using Chrome? Are you sure you disabled its ad blocker? Try another web browser like IE and Firefox? I was using SeaMonkey v2.49.3 (User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Firefox/52.0 SeaMonkey/2.49.3) in my old updated 64-bit W7 HPE SP1 desktop PC.

--
Ant @ Quality Foraged Links (http://aqfl.net) and The Ant Farm (http://antfarm.home.dhs.org).
Lead Moderator

Re: where oh where has the link for live chat gone?

Good morning.

 

What version of Chrome are you using? There may be an issue with the version you are using. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Lead Moderator

Re: where oh where has the link for live chat gone?

Good morning @stangkev97   

 

We did not get rid of the chat option. It can be reached through Spectrum.net, as we went over earlier in the thread. 

 

You can also reach it on www.Spectrum.com/contact-us.html

 

contactus.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If don't want to call in you can also contact us via Social Media 

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

Or even visit one of our store locations:

 https://www.spectrum.com/browse/content/storelocator.html

 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Highlighted
Newcomer

Re: where oh where has the link for live chat gone?

......and as we have went over, It does not work. I am not technically challanged at all. I am far from it but no matter what browser or computer I use it does not work. Tried the way you just provided as well. It does not show the click to chat option.  Guess it's time to find a new ISP.......... Slower speed are worth it for actual support...