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Seasonal Status costs

I called customer service to find out about seasonal status, and was told it costs $15 a month.  I watched the video about it at the support site and it says it costs $5 a month per service.  Which is it?  Could be both I guess if one has TV, Internet, and phone, I guess, but I would just like to understand it better.  Thanks!

2 REPLIES
Lead Moderator

Re: Seasonal Status costs

Good morning!

 

For seasonal the rates are a bit different depending on the product.

 

For Internet the seasonal rate is $4.99 per/mo for Spectrum and for Earthlink. 

        Email

        Security Suite

If you have a home security system Internet would be  $29.99 per/mo.

      Email

      Security Suite 

      In home Wifi  (if you subscribe)

      Out of home WiFi hotspot access

      Current Voice Services

      

 Every Day Low price Internet is $14.99

 

       

Phone service is also $4.99

     Call Forwarding

     Call Blocking

      Do Not Disturb

      Distinctive Ring

      Call Waiting

      Simultaneous Ring

       


Video service is where the difference is You would be billed $9.99 per/month plus 

the Broadcast TV surcharge.  Streaming Video package is not eligible for Seasonal.

 

This would provide :

       Limited Basic

       Guide

       PPV/VOD not available

       DVR service is not available

                DVR recording schedule is suspended. Any previously recorded

               content will remain on the customer's DVR.

      TV and Spectrum TV app entitlement for Limited Basic. 

 

 


Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Rookie

Re: Seasonal Status costs

Thank you! We are considering just internet, so I assume the $4.99 seasonal rate would apply when we are away. What we really need is email and the security suite, which looks like it's included at that rate. Thanks again.