Participant

My TWC APP now My Spectrum APP!!!!!!!!!!!!!

Major Headache!  So I try to open the my TWC app to pay my bill and when I log in a pop up says to download the My Spectrum App.  So I download the My Spectrum app and try to sign in and it says Oops! Something went wrong.  We weren't able to finish signing you in.  Please try again later.  I thought maybe my password was wrong so logged in on my laptop on Spectrum.com and that worked so I payed my bill that way.  I was on the phone for hours with them and they said the engineering department is gonna fix my issue, and they have a ticket out for my problem.  Well its been 2 days and it still does not work Smiley Sad Smiley Sad  Anyone else having this problem???????

4 REPLIES
Newcomer

Re: My TWC APP now My Spectrum APP!!!!!!!!!!!!!

I'm unable to login either. The error message is:

"Sign-in Error. We're sorry, something didn't work quite right. Please try again later. ILI-9000. (1100)."

Seems to be related to the Apple App store app because I am able to login to the web-browser based My Spectrum App.

 

Never had a problem with the TWC app.

Participant

Re: My TWC APP now My Spectrum APP!!!!!!!!!!!!!

HHHMMMMM.....I guess your right.  I have a Iphone 10.  Im gonna try and download it on my wifes s9 plus and see if that works.

Participant

Re: My TWC APP now My Spectrum APP!!!!!!!!!!!!!

So it has to be the apple platform that is causing the sign in issue with the My Spectrum APP!  I downloaded it on my wifes Galaxy S9+ and it works fine.  Tried it on my Apple IPAD, IPHONE X, and IPHONE 6s+ and no action.  Someone please fix this issue.  I already have a ticket out for the issue and its been over a week!  No contact from anyone at Spectrum yet and it seems like this issue ain't serious! HELP!!!!!

Participant

Re: My TWC APP now My Spectrum APP!!!!!!!!!!!!!

NOW IT'S BEEN WEEKS AND SPECTRUM STILL HASEN'T FIXED THE ISSUE!!!!  ....SMH

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