Newcomer

Live chat

How do I get to live chat
5 REPLIES
Newcomer

Re: Live chat

To speak with a live agent. I can not speak and have an issue with billing
Community Manager

Re: Live chat

@Lkantin

 

To start a chat session with a live agent,  I've included a link to Contact Us

From there, select "Ask Spectrum" to open a live chat. 

 

There are also links at the bottom to contact us on Social Media through Facebook or Twitter, where we can answer most billing related questions.   

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Established Sharer

Re: Live chat

@James_M

Can you add that information directly to the "My Spectrum Account" home page?  I think it would help a lot of folks.

Newcomer

Re: Live chat

When the virtual agent pops up,type "chat" and send . It will come back with some pre canned response. Type "chat" again and it will then show link to directly chat with someone.
Community Manager

Re: Live chat

 


@karlbeckman wrote:

@James_M

Can you add that information directly to the "My Spectrum Account" home page?  I think it would help a lot of folks.


Thanks for the suggestion, @karlbeckman.  I added information to "My Spectrum Account".