Newcomer

Starz won't authenticate with Spectrum | Time Warner; can't watch online

Unable to authenticate with Spectrum | Time Warner on Starz.com website or in Android TV Starz app.

 

 

Error: AUTHENTICATION ERROR

The user is currently already connected to a known proxy.

(The URL is https://www.starz.com/authentication/QRMF/Charter_Direct)

 

It seems the issue is only Charter Spectrum (labeled just "Spectrum") is supported, but not TW? Most other channels, like HBO, have us choice a specific Spectrum sub brand.

only one Spectrum to chooseonly one Spectrum to choose

How do we get this to work or should we just cancel Starz since it's not supported fully?

 

TW, Please help fix this.

 

 

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Note:

Though there is an old closed thread from Aug 10, 2017, but this specific issue is still a problem. http://forums.timewarnercable.com/t5/Individual-TV-Network-Apps/STARZ-Starz-com-issues-and-authentic...

3 REPLIES
Spectrum Employee

Re: Starz won't authenticate with Spectrum | Time Warner; can't watch online

Seems to be doing this for me too.  I've never used starz.com before, so it was a new registration.  After entering my Spectrum account info, it prompted for my email address like it was going to work... but hangs after that.  Unsure if it's a site issue or not.

Spectrum Employee

Re: Starz won't authenticate with Spectrum | Time Warner; can't watch online

Although, I went back in and tried again and it let me log in and play a movie this time. So it definitely works and is available. I am a legacy TWC user.
Community Manager

Re: Starz won't authenticate with Spectrum | Time Warner; can't watch online

@eturk

 

I apologize for any service issue.  Changing the password used to authenticate your log in credentials will often resolve most issues.  If you still need assistance, we encourage you to contact support directly. 

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 


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