07-21-2017 01:02 PM
We previously had Time Warner cable until spectrum tv took over and now I can download apps for my niece to watch like the Disney channel and Disney Junior app but the login isn't working. I'm 100% sure it's the right login too as I've signed in on the Time Warner website and the spectrum TV app itself on the App Store without any problems.
The disney channel app has the spectrum tv cable provider sign in but it's not letting me sign in with my username and password. Is this because I was a time warner cable customer? How do I get a spectrum sign in when my time warner login still works?
Solved! Go to Solution.
07-21-2017 01:26 PM
If the app doesn't specifically list TWC/Spectrum (not Charter Spectrum or Bright House Spectrum) as a provider then you don't have access. TWC/Spectrum is also not a provider for CNN, TNT, TBS, Cartoon Network, and many others due to existing contractual agreements.
07-24-2017 07:49 AM
@Techie_01 You can check out what 3rd party apps are available with your subscription
here: Partner Apps
The page will let you know what applications are available (with a valid subscription to that channel) and on what devices that is supported. Your TWC ID and password will remain the same whether you remain on a Legacy TWC plan or switch to a new Spectrum Plan.
Now your kids can experience Disney Junior in a whole new way — they can enjoy many of their favorite shows LIVE* or ON DEMAND with the Disney Junior App! Anytime. Anywhere. *TWC ID required.
If you are having issues logging in please contact support directly for further assistance.
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