A couple quick questions:
1. Are you logged into the app with your Spectrum ID and password?
2. What is the title you are trying to access so we can attempt to replicate the issue?
Spectrum Social Media Customer Care
Thank you. I was able to access "True Grit" from the Starz app using our test account and did not receive an error. If the issue is still occurring, we encourage you to contact support directly for further assistance.
Please contact us at:
Spectrum-Social Media Customer Care