Rookie

NBC app activate samsung

[ Edited ]

Hi. I have a Samsung Tv,  model un55ku6270. It has the NBC app on it. I can open up the app, but it gives me a code to log in online to NBC.com/activate/samsung. I go on the website to log in, but Time Warner cable is not listed as a service provider, so I cannot confirm my service provider. So the app is there, but useless. Does anyone know if there is a fix for this? or if this is a known issue and if it is going to be worked out soon? thanks.

7 REPLIES
Community Manager

Re: NBC app activate samsung

[ Edited ]

@mikeync

 

Many areas have already transitioned to the new product name, Spectrum.  Please try searching for TWC / Spectrum.  If the issue is not resolved, please let us know.  

 

James M.
^TWC - Social Media Customer Care
Forum Moderator

Rookie

Re: NBC app activate samsung

[ Edited ]

Thanks for your response. Charter, Spectrrum, and Time Warner cable are not listed as choices for providers.

 

 
 
 
Community Manager

Re: NBC app activate samsung

@mikeync

 

I apologize for the frustration.  Please contact us directly by private message at TWC_ForumsHelp.  Please include your account or phone number so we can locate the account.

 

James M.
^TWC - Social Media Customer Care
Forum Moderator

N/A

Re: NBC app activate samsung

I have the same problem.  I have a Samsung smart TV and I'm trying to download the app.  I follow the steps but no TWC or Spectrum listed.  I see Cable One, Cox, Verizon, U-Verse, Direct TV, Dish but no TWC so it's not letting me download the app.  I need to watch a episode that erred this week that didn't get taped by the DVR.  What's the problem with Spectrum??????

Newcomer

Re: NBC app activate samsung

Same problem. No TWC or Spectrum. Very frustrating especially with the high cost of cable we pay. Switch to AT &T?
Moderator

Re: NBC app activate samsung

We do not have a current agreement to carry NBC on Samsung Smart TVs. I apologize for any poor experience.

<insert favorite quote here...>


Check out the FAQs for a quick answer to your questions. http://www.timewarnercable.com/en/support/all-faqs.html
Newcomer

Re: NBC app activate samsung

Wow can't use NBC app with Samsung tv, verzion can't come any sooner