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NBC Sports Authentication Error

I have used my Spectrum login to use the NBC Sports app on my mobile devices (iPhone and Android) and Xbox One for well over a year now. While the apps have the apps are not the best, I have always been able to stream games from NBC, NBCSN, and other NBC affiliated channels that are paid for in my Time Warner Cable and Spectrum subscription. Recently I have come across a problem where live events do not even show up on my Xbox One app and I get an "Authentication Error" on my Android app where I am now informed "it looks like you're not a subscriber to this channel. Please contact your provider." I am able to pull up live NBC content by visiting the nbcsports.com website, so I do not understand why the apps, providing the same content, is unavailable to me.

 

Again, I have been using these apps for well over a year, what changed?

6 REPLIES
Lead Moderator

Re: NBC Sports Authentication Error

One of the channels you mentioned was NBC Sports. Looking at the partner app 

page I do not see that the Xbox is not a supported device. 

 

Get closer to the sports you love from NBC and NBCSN with the NBC Sports Live Extra app.
NBC Sports

Download: App Store | Google Play

Watch Online

More Information: Apple TV® | Fire TV | ROKU®

 

You can check the other channels here: Partner Apps

to see what devices are supported. They do change slightly 

from time to time. 

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

Rookie

Re: NBC Sports Authentication Error

I am getting the same error on my iphone

Lead Moderator

Re: NBC Sports Authentication Error

Hi @yurij

 

I encourage you to contact our Social Media Customer Care team to look into 

the permissions for your account. 

 

Twitter: @Ask_Spectrum
Facebook: https://www.facebook.com/Spectrum

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

 

 

Rookie

Re: NBC Sports Authentication Error

I signed up, last Friday (2/9) for the Spectrum TV Choice and picked NBC Sports Network as one of my ten choices. I can see NBC Sports as one of the selections on my Spectrum Account Under TV: Choice Tier. This tells me Spectrum has me in their system.

 

However, when I try to watch anything, the NBC Sports app on both my Android Phone AND ROKU box display an authentication error: " your subsription package doesn't include this programming. To add this call..... Message: QE12DCSN01"

 

This is exceptionally frustrating as I signed up for the TV Choice in part to watch the Olympics on the app. 

Re: NBC Sports Authentication Error

I'm having the same issue.
Rookie

Re: NBC Sports Authentication Error

Well it seems that your account has to include BOTH the NBC Sports channel and USA Network. I originally selected NBCSN but not USA. The response team on Facebook contacted a Spectrum Engineer who indicated the USA requirement. I called and them swap in USA for another channel and , after overnight uodates, its now working.