Newcomer

NBC App continuously buffering but not actually opening

We were able to use the NBC app through our Amazon fire stick up till the past month where every time we open the app it just buffers and nothing loads. We contacted Amazon and they said to contact Spectrum. 

 

Can someone help us fix the app? 

1 REPLY
Community Manager

Re: NBC App continuously buffering but not actually opening

@sgulati22

 

For assistance with the NBC App, you would need to contact NBC support directly.  We are only able to support the Spectrum apps.  Generally speaking, deleting and reinstalling usually resolves most issues.  Buffering can also be a connection issue, restarting the modem may help.  If you need direct assistance, we encourage you to contact support. 

 

Please contact us at: 

      

Spectrum Social Media Customer Care