Highlighted
Observer

HBO Go not available on iOS?

Previously I could watch HBO Go on an iOS device (iPhone, iPad). Now when I launch the HBO Go app, it says that TWC is not available as a provider. Indeed, searching through the list of providers I saw neither TWC nor Spectrum. However, according to this page I should be able to watch on my iPhone. What gives?

6 REPLIES
Lead Moderator

Re: HBO Go not available on iOS?

Good morning.

 

I have tested my iPhone (deleted and downloaded) as well and don't see Spectrum as an option. This should be available for iOS and the others listed on that page. I do see Spectrum listed on the HBOgo.com and listed as Charter-Spectrum on Android. 

 

Will you please contact us directly with your account number and verification of your service address I can get this escalated for review. 

 

You can message us at Forums_Help

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Observer

Re: HBO Go not available on iOS?

Done.

Lead Moderator

Re: HBO Go not available on iOS?

Excellent! Thank you. I will get this submitted for review.

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

Lead Moderator

Re: HBO Go not available on iOS?

If you will delete the App (even if you did that earlier today) Re-download you should be

looking for Charter-Spectrum. I deleted and re-added and was able to sign in. 

 

Regards,
Julia R.

Observer

Re: HBO Go not available on iOS?

Thanks, that fixed it!

Lead Moderator

Re: HBO Go not available on iOS?

Fantastic!

 

Have a great rest of the day!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums