12-18-2016 10:36 AM
I replied the following to a similar question here:
I was a TWC customer for decades and complained about not having CNN available away from home as well years ago. Since it was one of the major channels I watched, I looked elsewhere and found PlayStation VUE. Now for only $29.99 a month, I'm getting CNN (and other channels) anywhere I go. At home through Amazon FireTV boxes and on my android devices with 4G and/or wireless connectivity. I'm still a TWC customer but for the Internet connection only since they are the only highspeed option in my area, but I can stream it through multiple devices with only a 30MB connection. (I use an HD antenna for local stations). The best thing is that the $29.99 per month price is not an "introductory price" set to increase in one years time. I couldn't be happier!
BTW - A PlayStation VUE account can be used on CNN GO.
01-23-2017 03:29 PM - last edited on 01-23-2017 06:32 PM by Tim_K
U N B E I E V A B L E ! - This is not a solution. I want my CNN GO - The one I had on TWC. The explanation of having no contract is ABSURD! The Spectrum side has a contract and it's logo is displayed as a choice on the CNN Go login page. What else will stop working as this merger continues through to ATT!
Spectrum/TWC had no problem taking over my billing data and readjusting my fees for MRE. BYE-BYE! - I am cutting the cable - this was an easy decision. They (Spectrum/TWC-Charter) do not care if they lose a few customers to churn!
<edited to remove personal contact info>
TWC Customer (Adelphia) - 16+ Years
04-03-2017 11:22 AM
I just spent way too long trying to connect to CNN Go from Charter Spectrum when I am TWC Spectrum.
Dumb messages, robot chat and live chat. Most screens just said Spectrum. CNN and Charter Spectrum both would not give a clue to the problem or lack of solution ... very bad PR!
@Nnama There have been no changes in regards to access to the CNNgo application
from when we became Spectrum. Historically there has been no access to this. Our
Spectrum TV application does allow access to this channel on your home network.
You can check out a list of Partner Apps here: https://www.timewarnercable.com/en/apps.html
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums