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Update firmware of Netgear CM1000

How do I get spectrum to push the firmware update of the CM1000 to my cable modem?  I asked over live chat and they said they do not do that.  Anyone have any ideas?

4 REPLIES
Helper

Re: Update firmware of Netgear CM1000


@flyncalpoly wrote:

How do I get spectrum to push the firmware update of the CM1000 to my cable modem?  I asked over live chat and they said they do not do that.  Anyone have any ideas?


You will not get anyone at Spectrum to push firmware to your modem. It is all done behind the scenes and not on a one-off basis.

 

Also, the CM1000 is not on the official supported customer-owned modems list so it's doubtful you will receive ANY firmware update, even through the normal process.

Browser

Re: Update firmware of Netgear CM1000

I guess that's great customer service we can expect then.  Takes what a minute to push an update when requested :/

Proven Sharer

Re: Update firmware of Netgear CM1000

It's the kind of service to expect when you bought a non-supported unit and Spectrum decides you aren't hurting anyone else on their network.  If your modem does cause a problem they will tell you to remove it.

Helper

Re: Update firmware of Netgear CM1000

No other ISP pushes firmware to modems the way you would like either.