Sounds like some sort of signal issue...
are you using a wired or a wireless connection? if wireless, is the dhcp lease set for a day, not an hour? Is the wireless radio scanning and trashing channels due to interference?
Copy and paste the modems signal level and error log pages at least a couple hours after the modem was reset, Need to see real history.
We are sorry to hear you have had so much trouble with the service. I would agree
with @MsRaye there is an underlying issue with the connection, this would not
have anything to do with the change in name, our network is for the most part
exactly the same as previously. We would be happy to investigate the issues
you are having with the service.
We can be reached directly at Forums_Help please do include your account number
and verification of your service address to get started.
Look forward to hearing from you.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums