Why can't existing customers see their pricing options?

Spectrum only provides "new customer" pricing online.   I would think that they would also provide faithful customers the ability to see how they could reconfigure their services...  

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Re: Why can't existing customers see their pricing options?

On the main website, make sure your zip code is correct then do a search for "rates" and click on the first result.  This should open a link for your local area (you may have to click on your locality) for existing customer rates for available services, equipment, etc. 

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Re: Why can't existing customers see their pricing options?


reds91185 wrote:

On the main website, make sure your zip code is correct then do a search for "rates" and click on the first result.  This should open a link for your local area (you may have to click on your locality) for existing customer rates for available services, equipment, etc. 


WORTHLESS.

 

I won't say I'm a genius like the folks on the TV show Scorpion, but I do have a well above average IQ, a reading comprehension level that scores off the charts on most tests, and over 30 years experience as a technical writer -- and I can't figure out the pricing options.  

 

TWC and now Spectrum go out of their way to make the pricing information as complicated as possible, and refuse to include all their assorted fees, charges, and fake taxes.    

 

And yes, I said FAKE taxes.  Many of the "taxes" that TWC charges customers are not consumer taxes at all.  If you walked into a real store and bought an item with a listed price of $10, you would expect to pay $10 plus state and perhaps local sales tax because those are consumer taxes that are levied on the purchase... You would not expect the store to also add on additional charges to cover the property tax on their building, the property tax on their inventory, and their business license.  BUT that is exactly what TWC and the rest of the cable industry do.  Most of the "taxes" shown on your bill are actually just part of their cost of doing business, and are not government taxes levied on the consumer.  Yes, any business passes along those costs to the customer, but honest business simply include those costs in their prices instead of trying to pretend that these are goverment mandated fees on the consumer.

 

Besides the real taxes and the fake taxes, they also don't include information about equipment requirements and the associated fees.  If you look at the price for a particular service, you won't see the fact that to get that service you also have to pay for some other service plus a fee for extra equipment.

 

And even the prices that they do list make no sense at all.  I have to pay for my "modem" -- in addition to the fees that I pay for the services that I need the modem for.  OK, so I could go buy the identical modem and not have to rent one from TWC.  BUT guess what, even if I buy exactly the same modem, TWC won't let it be activated for phone service.  So I have to keep the TWC modem connected to run my phone, along with the identical modem that I can use for the Internet - but if I do that, TWC won't charge me for the modem!  So the truth obviously is that the fee I'm paying to "rent" the modem is NOT really for having the modem, it is just an additional fee for having THAT modem connected to the Internet.  Why?  Because the government says that cable companies have to let customers provide their own modem - so they have to not charge for the modem if I provide my own - but at the same time they want to keep their phone system propietary so they still have to provide the modem for the phone service.  If that makes any sense to any customer they must be a lot smarter than I am.

Lead Moderator

Re: Why can't existing customers see their pricing options?

Our apologies for your confusion. If you have any questions regarding available pricing

we would encourage you to phone in and speak with a specialist. They can go over your options and the cost for the different choices of equipment and services. 

 

They can be reached at 1-800-892-4357.

 

Thank you for participating in the Forums.
Have a good rest of the day!

 

Regards,
Julia R.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums

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Re: Why can't existing customers see their pricing options?

Well said, Just wait to you try to call in. you will have about a twenty minute wait if not longer. When you ask a question they will say, I need to ask you questions to find out how to best serve you! Well I already know what i wanted, 20 -25 mps internet,  (guess what they don't have that plan!!!). We need to sell you a new plan at $54.99. (one size fits all people). The time warner customer doesn't count you are just a number to them $$$, and that number is, Charge you a higher rate! Then make sure they switch you over to Spectrum and get ride of a the Time Warner accounts.  That's more money in there pockets and the CEO!!!!