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Whole House DVR Not Supported by Spectrum Cable

I called Spectrum to find out what they could do about lowering my monthly bill.  I've been a customer of Paragon Cable and Time Warner for more than 25 years.  I spent nearly an hour on the phone with a retention specialist who said he could save me a significant amount.  I told him I wanted all the TV services I currently had, but was willing to decrease the speed of my internet.  One of the most important parts of my service is whole house DVR where we can watch a show recorded on any DVR on any TV in the house.  When the technician arrived, the first thing he noticed was the we have whole house DVR.  He said, "You realize you'll lose this feature if we do this change."  No, I didn't realize it.  The sales rep did not tell me that.  I told the technician that was unacceptable.  He said whole house DVR was a feature offered by Time Warner, but Spectrum does not offer it.  I thought Time Warner was now Spectrum.  That's what all their advertising says.  Apparently not!  Spectrum did not pick up the whole house DVR option from Time Warner, so it is not available to Spectrum customers.  I told the tech to cancel the order because we weren't going to go from room to room to watch recorded shows.  I don't know how  Spectrum expects to compete if they don't offer this service.  Every other provider offers it.  I am now seriously considering changing to another company.  I hate to do it, but if Spectrum can't meet my needs at a reasonable price, what's the point of staying with them?  Any comments, Spectrum?

20 REPLIES
Sharer

Re: Whole House DVR Not Supported by Spectrum Cable

You are absolutely right that Charter/Spectrum does not support the whole house DVR feature. Eventually legacy TWC customers will be forced off once Charter decides to kill it all together. Most providers are moving towards cloud based On Demand and DVR services and looking to do away with physical DVRs, albeit this is some time away for Charter/Spectrum. Others already do it or it's coming soon (Comcast X1, SlingTV, Vue, Directv Now, Hulu).

Helper

Re: Whole House DVR Not Supported by Spectrum Cable


reds91185 wrote:

You are absolutely right that Charter/Spectrum does not support the whole house DVR feature. Eventually legacy TWC customers will be forced off once Charter decides to kill it all together. Most providers are moving towards cloud based On Demand and DVR services and looking to do away with physical DVRs, albeit this is some time away for Charter/Spectrum. Others already do it or it's coming soon (Comcast X1, SlingTV, Vue, Directv Now, Hulu).


Here is the latest information on Spectrum not doing Whole House DVR:

 

If you are on a legacy TWC WHDVR  plan, you will be able to keep WHDVR until you switch to a  Spectrum Plan.

 

  • Most divisions (not all) will allow you to keep your six-tuner DVR's when moving to a Spectrum Package.  Hopefully this is permitted for all, once the transition is complete.
  • Spectrum plans to reintroduce WHDVR with a "World Box" feature, where this new box will have many tuners, a;llow cloud-based storage, and all devices affilated with Spectrum will be able to be a DVR.  But World Box is not expected to be out before 2018.
  • Charter/Spectrum at one time had WHDVR, but discontinued it around 2013.  Most believe it was for cost-reasons.

Satch

Re: Whole House DVR Not Supported by Spectrum Cable

Thank you for your reply.  Yes, I found that out this morning when the technician arrived.  Your salesperson certainly did not explain that to me.  Had he done so, I would not have placed the order.

 

I'm not sure how you expect to compete in this very competitive environment if you don't offer this service.  It appears my only other choice for providing cable/satellite service is AT&T.  I was on the phone with them for nealy thirty minutes after your technician left.  They are offering a package that includes everything I now have in my TV service at a price nearly half of what I'm now paying.  I am seriously considering transferring my service to them.  

 

I've been with Time Warner and its predecessor in San Antonio for more than 25 years.  In that time, services and capabilities have increased dramatically.  It's really disappointing to see Spectrum going backward.  Apparently, all your glossy advertising doesn't really tell it like it is.  Word will get around and you'll see your customer base declining.  And I could well be one of those customers.

Sharer

Re: Whole House DVR Not Supported by Spectrum Cable

New customers always receive the best promo deals with every provider. In the short term you will definitely get a good deal if you switch but in 12, 18, or 24 months your rates will go up. There are many people that switch every year or two just to get the new customer promos.

Re: Whole House DVR Not Supported by Spectrum Cable

I called the Signature Home support number just awhile ago to see how I could lower my monthly costs.  In fact, I'm on hold with Sophia right now.  She says she knows for a fact that I can transfer my whole house DVR service to a new Spectrum package and reduce my costs.  I related today's saga to her and she said what I've been told is not right.  So what's going on?  Does the right hand not know what the left is doing?  

 

I don't really want to go through the hassle of switching,   Like I said, I've been with you guys for more than 25 years.  Yes, the AT&T package includes promotional pricing, but when it goes to normal pricing, it will still be around $100 per month less than what I'm now paying.  That's a significant difference I just can't ignore.  

 

At this point, I'm really confused.  Wait a minute, Sophia just got back with me.  Sophia has me set up to continue my whole house DVR service under a Spectrum plan with all the options I now have at a much lower price.  The technician is scheduled to arrive Sunday at 8:00 a.m.  She said she had to have her manager put the package together with all the correct codes, but that I will get what I want.  Go figure.  She's a ten out of ten in my book.  I hope I get a call asking me to rate her service.

Valued Contributor

Re: Whole House DVR Not Supported by Spectrum Cable

Wait to do the survey until Monday.   /Dan

Sharer

Re: Whole House DVR Not Supported by Spectrum Cable


DanV wrote:

Wait to do the survey until Monday.   /Dan


Yep...I have a sneaky feeling you'll be back because the field tech tells you whole house DVR is unsupported in a Spectrum plan.  For your sake I hope Sophia was right. 

Moderator

Re: Whole House DVR Not Supported by Spectrum Cable

SATXGrillGuy

I apologize for the inaccurate information that you have received in regards to the matter of retaining your whole house DVR service.  I have confirmed that as long as the service  already exists on your account and no change is made to equipment, the transition to Spectrum pricing and packaging will not effect  the whole house DVR. Going forward,  Spectrum will no longer be offering whole house DVR as a new service, nor will replacement equipment be available.  If there are any questions going forward, we can be reached directly through the following private LINK

 

-Melissa O.

TWC Community Forum Moderator

Expert

Re: Whole House DVR Not Supported by Spectrum Cable

Satch, quit misquoting TWC's use of the word "TUNERS"

THESE BOXES HAVE ONE TUNER FOR LEGACY QAM AND A DOCSIS 3 CABLE MODEM TO PULL DOWN iptv AND STREAMING VIDEO AS WELL AS CLOUD BASED PROGRAMMING WHICH IS ACTUALLY NEVER RECORDED ANYWHERE.

Uverse works the same way and has a couple gigs in a memory stick and doesn't record anything.

None of the above will playback anything with a lost cable connection.

Wholehouse DVR's need to go away as higher speeds and TWC's fios system will be using coaxial MOCA network connections since most customers are too lazy to provide ethernet,

 WHDVR's as well, most will work on an ethernet, non coaxial network.

SDV is basicly a multicast format, as is true IPTV it only neds a single tuner per box.

The power consumption, heating- HD reliability is about a failure every 9 months and that requires a box swapout.