03-06-2017 08:48 PM
I agree I spent 10 hours on 03/04/17 to receive a package that was "misqouted" & then a tech came to put what was a set-up from a package that was promised on 12/2016 because my contract was up then all " retention" says they cant do anything about it.....so I requested to escalate the issue & to give me a corp address which the cable ompany doesnt have. So what is the bottom line swallow it is what it sounds doesnt it but no one is taking respondsibility for what was promised and misqouted......any suggestions?
03-07-2017 07:20 AM
@Sanganita25 We would be happy to submit your feedback to our management
team. If you will please contact us directly at Forums_Help with your account number
and your service address we can get that started.
Please include any additional information about your experience that you would
like to provide for review.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
03-08-2017 01:35 PM
03-15-2017 03:06 PM
i too am a Tme Warner customer i have been with them for 4 years and it seems like once they have you the price goes up every year and you have to call and beg for a decrease. it doesnt make sense to me that if i pay my bill every month faithfully that they would try and keep me as a customer. i have three separate accounts with them and I am feed up. im looking to switch to AT&T
03-16-2017 04:27 PM
Sure, but you don't expect the bag of chips to go up 15 -20% a year, yet that is what cable is doing to my bill each year. I wish my salary did that.
05-18-2017 01:59 PM