Noa customer service rep gave me this information. I did not miss understand, miss hear, mistake, I was misinformed. ..
In my market, they were free for only two years IF you were a BROADCAST BASIC or STARTERTV subscriber ONLY. If you had any higher level of video service outside the bare bones minimum (internet and phone count), they were only free for 12 months from the date you got them at the store (or they were mailed to you).