03-20-2017 08:16 AM
03-21-2017 07:25 AM
@jdon285 I am sorry that our not changing the due date has caused frustration for you. This is something that both now and historically we have not done. The dates for the billing are in place because of the install date.
In regards to the change in price, we would be happy to look into this for you. It sounds like a promotional price rolled off or expired. We would be happy to take a look to
determine where that originated. The change in the price on your account would not
be due to our merge/name change.
We can be reached at Forums_Help Please do include your account number and the
service address to begin. If you have a pin number on the account we would also need
to have you verify this. Thank you!
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums
03-21-2017 11:04 AM