Rookie

Sales Specialist Team

Every month (sometimes even more often), I receive a marketing letter from the TWC "Sales Specialist Team". I started collecting these and after I had about more than a dozen of them, I decided enough was enough. I did an online chat on 12/06/2016  and requested I be removed from the mailing list. I received another letter (this time in pink, must be really important) on 12/20/2016, another one 01/10/2017, and lastly one today 01/17/2017. Clearly after a month and a half, TWC decided to ignore my request. So what's the next step? Try again and hope it sticks this time? Call and threaten to cancel?

3 REPLIES
Trusted Helper

Re: Sales Specialist Team


madisojc wrote:

Every month (sometimes even more often), I receive a marketing letter from the TWC "Sales Specialist Team". I started collecting these and after I had about more than a dozen of them, I decided enough was enough. I did an online chat on 12/06/2016  and requested I be removed from the mailing list. I received another letter (this time in pink, must be really important) on 12/20/2016, another one 01/10/2017, and lastly one today 01/17/2017. Clearly after a month and a half, TWC decided to ignore my request. So what's the next step? Try again and hope it sticks this time? Call and threaten to cancel?


Hello,

 

Best thing to do is to send a PM to @TWC_ForumsHelp and include your account information in that PM.  (Name, address, phone, account #.)  Request that TWC-Spectrum remove your name from all mailing lists.

 

Satch

Highlighted
Community Manager

Re: Sales Specialist Team

@madisojc

 

I do apologize for the ongoing frustration.   It can take several weeks for mailings to cease, since many are done in bulk and in advance.   Please feel free to contact us at TWC_ForumsHelp as suggested by @Satch and we can ensure your preferences are accurately updated.  

 

James M.
^TWC - Social Media Customer Care
Forum Moderator

Rookie

Re: Sales Specialist Team

I have sent the PM as suggested.

 

I understand it takes time to work through the system, but I figured 6 weeks would have been adequate.

 

Thank you for the help.