03-16-2017 01:37 PM
03-16-2017 02:34 PM
I am sorry to hear you have had trouble recently. In most cases what you are seeing in regards to your price increase is the expiration of a promotional offer on the account. We can take a peek at the account to verify if this is the case.
The merger/combination of our companies to Spectrum has been underway for quite some time. If you are experiencing trouble with the service, the merger would not be the cause of this. If you would like for us to look into your connectivity issues we would be happy to do so.
We can be reached directly at Forums_Help
Please do include your account number and verification of your service address to get started.
Spectrum-Social Media Customer Care
Lead Moderator-Community Forums