03-15-2017 06:28 PM
03-15-2017 06:57 PM - edited 03-15-2017 06:59 PM
unless you had the useless DTA's, there is no need to swap out equipment...
Call them back and have them activate the new boxes... Be sure you read the mac id's correctly, B is not an 8 and b is not a 6, D is not a 0... etc
next possible issue is poor upstream due to excessive splitters.... Verify there's no open ports or more than a 4 way split. even some 3 ways won't work.
03-16-2017 07:53 AM
I am sorry to hear the upgrade did not go smoothly. It sounds like there
was a delay in the upgrade work order processing. We would be happy to
take a look and pass along your feedback on the experience.
If you would like to contact us directly here: Forums_Help we can get
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Have a good rest of the day!
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