08-17-2016 09:35 AM
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TWC-Social Media Customer Care
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08-21-2016 05:53 PM - last edited on 08-23-2016 05:18 AM by Julia_R
I called to complain about my bill being to high there was nothing the rep could do so I was put over to customer solutions the woman got my bill down I asked her if that was for a year she said yes well the next months bill was back up to what it was so I called again the rep again couldn't do anything again I was put over to customer solutions this time I got someone named joe ( if that was his real name) well he didn't know what the girl a week before to get me to the price promised so he offered me less services at more money so I put my husband on because we wanted the services we had at the price promised you know every rep that I talked to said there was no documentation that that first call took place he was suppose to check on that and call me back well he never called back and lied to me so finnally I went to the store and the woman named Karen that took care of us was great she cleared up the mess that was created we didn't get the price that we were promised but it was close we were upgraded to a new DvR box and we kept the same services we had and got two movie channels all for a year we have to pay a little more but the good service made it better.the way I was treated on the phone and Internet no one should be treated like that from now on when I have a problem I'm going to the store instead of live chat or phone
08-21-2016 06:11 PM - last edited on 08-23-2016 05:19 AM by Julia_R
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Social Media Customer Care
08-25-2016 05:14 PM
08-25-2016 05:42 PM
08-26-2016 06:20 AM
08-28-2016 12:18 AM - edited 08-28-2016 12:20 AM
Sick and tired of this! Their cheaper bundles are only available for NEW customers but not for us old customers.. TWC is simply saying "screw you old customers. We want new customers" I've been with TWC for al last 7yrs but for the past 3 years they've been giving me the run around about my bill going up and told me " you cannot have cheaper bundle because those cheaper bundles are only for new customers and you cannot have a discount since you are an old customer" by Monday am moving to direct TV.
09-05-2016 10:50 AM
09-05-2016 11:21 AM
09-14-2016 06:35 PM
Uh, hold on a minute.
TWC is a monopoly, at least for internet. In nearly all their areas.
If you don't like the price at Chevron, you can drive to Arco, or Texaco, or Exxon.
Try that with the internet, there is often only one, and they have successfully been able to stay an unregulated monopoly all these years. Or there might be two. In my case I had ATT, who failed to upgrade my block, all the blocks around me, they can get 15 or 20 meg from ATT, but not my block, they skipped it. I couldn't even listen to Pandora.
I am stuck with TWC.
So up and down your street, you're paying $78, the guy next door is paying $190, and the person across the street is paying $46, and you all get the same thing from TWC.
Why is that OK? It shouldn't be.
Why should you be economically disadvantaged by a vendor? If Kmart tried charging some customers extra for a box of MaxiPads because they are a new or old customer, the justice department would be suing them.
Here's how it should be:
If I want to buy internet from TWC, they should have a price for that, like Kmart has a price for a box of Maxi Pads. Kmart might put them on sale, but mostly we all pay the same that day. That's what's fair. Constant price hikes? Charging adjacent customers widely varying amounts? That is not reasonable.
If they want to sell you TV, they should have a fair price for that. You should pay the same as the next door neighbor does, and it should not be based on your negotiation ability.
I don't want to be constantly finagled with constantly changing prices like at the Persian Bizaar in Teheran.
This is America, where you don't have to negotiate the price of a chicken with the butcher at Albertsons.
This is America, where we don't have to haggle over the price of everything, like in some countries. Or we're not supposed to have to.
I'll tell you what this is like.
It's like the Persian Rug Merchants have taken over corporate America. And I don't like it.
TWC-JuliaR just mentioned the standard prices, well, there's no such thing. Those "standard prices are sky high to make the ads they constantly send out seem attractive.
But really, we all just want a fair shake.
We don't want to have constant price hikes tested on us to see if we complain, and if we don't they'll hike it again.
That's not reasonable.