Moderator

Re: Bill Increase Complaint!

Sorry to hear about the poor experience, @khernandez.  We ask that you please private message the account information to us at this link so we may have this addressed.

 

Thank you for your participation in the Forums!

 

Regards,
Jeremiah S.
TWC-Social Media Customer Care
Moderator - TWC Community Forums

Check out the community guidelines here
Newcomer

Re: COMPLAINT - Bill Increase

[ Edited ]

I called to complain about my bill being to high there was nothing the rep could do so I was put over to customer solutions the woman got my bill down I asked her if that was for a year she said yes well the next months bill was back up to what it was so I called again the rep again couldn't do anything again I was put over to customer solutions this time I got someone named joe ( if that was his real name) well he didn't know what the girl a week before to get me to the price promised so he offered me less services at more money so I put my husband on because we wanted the services we had at the price promised you know every rep that I talked to said there was no documentation that that first call took place he was suppose to check on that and call me back well he never called back and lied to me so finnally I went to the store and the woman named Karen that took care of us was great she cleared up the mess that was created we didn't get the price that we were promised but it was close  we were upgraded to a new DvR box and we kept the same services we had and got two movie channels all for a year we have to pay a little more but the good service made it better.the way I was treated on the phone and Internet no one should be treated like that from now on when I have a problem I'm going to the store instead of live chat or phone

Moderator

Re: COMPLAINT - Bill Increase

[ Edited ]

I am sorry to hear you have had such a frustrating, upsetting experience.


If you will please contact us directly @ TWC_ForumsHelp

Please do include your account number, verification of your service address and any additional details you would like for us to have regarding your experiences in trying to resolve the issue.

Regards,
Frank G.
Social Media Customer Care
Moderator-Community Forums

Valued Participant

Re: COMPLAINT - Bill Increase

Finally, an honest to goodness frank reply. I had to go through the same throes all day today on the phone. Finally, after calling back just to ask about one of my billing things, the guy Xavier, goes, oh I can get you a better rate than that and you can keep your phone. What gives, why did I have to go through all that. They must have some way they can get around the pricing, believe me I have proof, which I am saving for my PSC letter, RD
Valued Participant

Re: Bill Increase Complaint!

Hi, I taped all my conversations today. They made a total of 21 different offers and quoted around 15 different price schemes for each service. One of them even shocked me.. the guy said the lady before him was able to lower the price of the modem fee, and absolutely noone since then has confirmed that can be done. Well, I have a copy of the conversation. I wish I could play it back, for all the inquiries I made today, you would be shocked. The one guy didn't know you could cancel for one month and then reapply. Every rep next to him even, said it couldn' t be down. Well, he talked to his super, bam, yes, not 6 months. They are not advising their reps, or not desiring them to know the real deals that can be offered. I do have quantify this, though and say, at the very end, the last rep, set me up fairly well, but I had to lower my TV service to Standard, oh well, RD
Moderator

Re: Bill Increase Complaint!

Sorry to hear about the poor experience, @psongman. We ask that you please private message the account information to us at this link so we may have this addressed.

 

Thank you for your participation in the Forums!

 

Regards,
Stephanie S.
Social Media Customer Care
Moderator - Community Forums

Newcomer

Re: Bill Increase Complaint!

[ Edited ]

Sick and tired of this! Their cheaper bundles are only available for NEW customers but not for us old customers.. TWC is simply saying "screw you old customers. We want new customers" I've been with TWC for al last 7yrs but for the past 3 years they've been giving me the run around about my bill going up and told me " you cannot have cheaper bundle because those cheaper bundles are only for new customers and you cannot have a discount since you are an old customer" by Monday am moving to direct TV.

Re: Bill Increase Complaint!

I, too, will be leaving! I've been a great customer but am tired of the increases!
I will be going to Verizon Fios. Much cheaper there!

Re: COMPLAINT - Bill Increase

I'm just waiting for Google Fiber to come to my neighborhood! That seems to be an actual solution to my internet problems
Rookie

Re: COMPLAINT - Bill Increase


Uh, hold on a minute.

TWC is a monopoly, at least for internet. In nearly all their areas.
If you don't like the price at Chevron, you can drive to Arco, or Texaco, or Exxon.

Try that with the internet, there is often only one, and they have successfully been able to stay an unregulated monopoly all these years.  Or there might be two. In my case I had ATT, who failed to upgrade my block, all the blocks  around me, they can get 15 or 20 meg from ATT, but not my block, they skipped it. I couldn't even listen to Pandora.

I am stuck with TWC.

So up and down your street, you're paying $78, the guy next door is paying $190, and the person across the street is paying $46, and you all get the same thing from TWC.

Why is that OK?  It shouldn't be.

Why should you be economically disadvantaged by a vendor?  If Kmart tried charging some customers extra for a box of MaxiPads because they are a new or old customer, the justice department would be suing them.

Here's how it should be:

If I want to buy internet from TWC, they should have a price for that, like Kmart has a price for a box of Maxi Pads. Kmart might put them on sale, but mostly we all pay the same that day. That's what's fair.  Constant price hikes? Charging adjacent customers widely varying amounts? That is not reasonable.

If they want to sell you TV, they should have a fair price for that. You should pay the same as the next door neighbor does, and it should not be based on your negotiation ability.

I don't want to be constantly finagled with constantly changing prices like at the Persian Bizaar in Teheran.

This is America, where you don't have to negotiate the price of a chicken with the butcher at Albertsons.

Entitled children?

This is America, where we don't have to haggle over the price of everything, like in some countries.  Or we're not supposed to have to.
I'll tell you what this is like.

It's like the Persian Rug Merchants have taken over corporate America. And I don't like it.
TWC-JuliaR just mentioned the standard prices, well, there's no such thing. Those "standard prices are sky high to make the ads they constantly send out seem attractive.

But really, we all just want a fair shake.

We don't want to have constant price hikes tested on us to see if we complain, and if we don't they'll hike it again.
That's not reasonable.