08-08-2016 07:00 PM
The latest update!
I received a private message from the forums administrator asking me to provide my call-back number and a convenient time at which I could be contacted. I sent this information yesterday with the date and time I initially spoke with a TWC customer service rep. I politely suggested that TWC might use these facts to identify the person who promised me a monthly bill of roughly $100.00 and then neglected to notate my account.
Today, I received another private message informing me that my information has been forwarded for investigation. Really? What is there to possibly investigate? The situation is crystal clear: I was lied to -- twice.
I've decided to wait until the end of this week to see what apples they can shake out of the tree. If a satisfactory resolution has not been offered by then I will go elsewhere.
08-09-2016 06:40 AM
Ran into the same issue. Rate went up and I was told to drop services. I said fine, get rid of my phone...they told me cancelling the $49 phone package, which I don't use at all, would not result in any savings. I would have to cut channels and get rid of my DVR....
08-09-2016 07:29 AM - edited 08-10-2016 04:07 AM
Of course, Verizon FIOs service is not available in my area (zip code 90035) and the only other service provider is AT&T. I would rather stick needles in my eyes before signing a contract with them. Their least expensive plan is almost as much as I'm paying now with TWC. This is a perfect example of an oligopoly: several business entities dominating an industry. It leaves the consumer with limited or no alternative choices and enables these companies to assume a "take it or leave it" attitude. One would think that the government might take an interest in forcing these commercial ISPs to either break up or widen their existing services.
ARS Technica.com ran an interesting article on June 10, 2016 entitled "How much do ISPs hate competition? They'll sue the FCC to prevent it."
08-09-2016 07:54 PM - edited 08-09-2016 07:58 PM
08-16-2016 05:49 PM
Same complaint here. In one month the bill jumped from 157 to 190. Called and told I'm lucky because that 190 really is for 375 worth of TWC goodness. Was initially told I could upgrade by getting another movie channel and they'd give me a new DVR box. Needed to check with my AV installer to see if it would work.
Called back lack and was told they could sell me a lesser package for 187. Wow. Saving all of 3. Told them about the prior conversation. They said it never happened. Guess I may just have to complain to the FCC the states public utility commission and the consumer protection section of the AGs office.
08-17-2016 08:01 AM
08-17-2016 08:54 AM - edited 08-17-2016 08:58 AM
There are no promo bundles that run for more than a year. Sounds like it ran out.
Best bet is to cancel and pay for the service at the old addy and get a new contract for the new one.
Be advised, there will be no more of the current bundles offered after sometime in Sept by TWC, it will be charter/spectrums then.
They have announced there will be fewer packages and supposedly less confusion.
Only prices are $60/mo for 60/6 internet and $100 /mo for 100/6 internet with no modem rental fees
08-17-2016 08:57 AM - edited 08-17-2016 08:58 AM
The bundle price I was currently at couldn't have run out as it had only been a couple of months since I received it - it had not been a year (I stated that in my OP). Account is paid up....I move next week. I have already contacted DirectTV who will be installing and then I will cancel my current TWC service....definitely not going through that again.
08-17-2016 09:01 AM - edited 08-17-2016 09:02 AM
Eqt rentals and a couple premiums went up in March, nothing since then.. good luck getting an answer from TWC as there is no fixed prices and is supposedly getting eliminated by Charter/Spectrum.
08-17-2016 09:05 AM
yeah they couldn't come up with anything yesterday (on the phone with them for 35 minutes) other than they could downgrade my current package and keep my bill close to the same....seriously?! I'm just over it....they don't have good customer service is all there is to it.